ICTTEN802
Manage alignment of systems with product and technology strategy


Application

This unit describes the skills and knowledge required to develop a technology roadmap and interface management system to align and integrate systems with a product and technology strategy.

It applies to individuals with technical and task management skills who measure network performance according to manufacturer’s design specifications.

No licensing, legislative or certification requirements apply to this unit at the time of publication.


Elements and Performance Criteria

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Develop technology roadmap

1.1 Critically analyse market research information and determine customer needs within product and technology strategy from a technology roadmap

1.2 Evaluate enterprise and technology issues which will affect design of the system, and translate them into system requirements

1.3 Evaluate program, product and technology needs that affect definition of the system life-cycle

1.4 Develop systems integration, verification and validation plans from the design requirements

1.5 Develop and communicate key aspects on implementation of the technology roadmap to stakeholders and customers

2. Develop interface management of system elements

2.1 Determine system element interfaces and sources of complexity for interface management of the system

2.2 Develop a process and appropriate techniques to be adopted for interface management of system elements

2.3 Create a control process of system element interfaces of the management system

2.4 Liaise and arbitrate conflicts in the interfaces definition process

3. Implement systems integration

3.1 Evaluate suitability of system integration, verification and validation plans for the product and technology strategy of the technology road map for a consumer product

3.2 Develop systems integration, verification and validation plans for complex systems, including method and timing for each activity

3.3 Manage system integration plan and diagnose complex faults

3.4 Document fault conditions, report to appropriate person and follow up corrective actions

3.5 Prepare evidence for customer acceptance and certification of the system integration management plan for consumer product

3.6 Plan and manage a transition to operational activity of product

Evidence of Performance

Evidence of the ability to:

plan implementation and testing of new system requirements, including system functionality and performance under load conditions

manage interface elements of a new system

implement systems integration

recognise potential causes of problems and service level impact

analyse impact of integration of system changes on network

prepare documentation for customer acceptance and certification of system integration.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.


Evidence of Knowledge

To complete the unit requirements safely and effectively, the individual must:

summarise technology issues for a specified enterprise

explain integration, verification and validation plans

summarise interface management systems

outline legislation, codes of practice and other formal agreements directly impacting system integration

summarise specific work health and safety (WHS) requirements that impact activity in terms of safety of self and the general public

explain system element interfaces

summarise system integration solutions techniques

explain system life cycles

define technology roadmaps.


Assessment Conditions

Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances should be typical of those experienced in the Telecommunications – Telecommunications Networks Engineering field of work and include access to:

a site where alignment of computer support systems with a product and technology strategy may be conducted

software tools currently used in industry

vendor products, specifications, equipment and enterprise policy required for the activity.

Assessors must satisfy NVR/AQTF assessor requirements.


Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.

Skill

Performance Criteria

Description

Reading

1.1-1.4, 3.1

Organises, evaluates and interprets technical documentation, software and hardware manuals, specifications and relevant enterprise policy

Writing

1.4, 3.2, 3.4, 3.5

Prepares clear and concise workplace documentation, including diagrammatic material incorporating technical language, to communicate complex information clearly and effectively

Oral Communication

1.1, 2.4

Participates in verbal exchanges using highly developed listening, observational and questioning skills to understand others' perspectives, and clarify, explore and extend meaning

Interact with others

1.5, 2.4, 3.4

Selects and uses appropriate conventions and protocols when communicating with stakeholders in a range of work contexts

Collaborates with others to achieve joint outcomes, taking the lead in identifying issues and facilitating agreement

Get the work done

1.2-1.5, 2.1-2.3, 3.1-3.4, 3.6

Uses a combination of formal, logical planning processes and an increasingly intuitive understanding of context for complex, high-impact activities with strategic implications

Demonstrates a sophisticated understanding of principles, concepts, language and practices associated with the digital world and uses these to plan appropriate systems

Implements actions according to a predetermined plan, making adjustments if necessary

Takes responsibility for high-impact decisions in complex situations involving many variables and constraints

Uses formal analytical and lateral thinking techniques to resolve software, hardware and logistics problems


Sectors

Telecommunications Networks Engineering